Reference the audio file in a Teams Call Hold PolicyĪfter you have uploaded the audio file, you need to reference the file in a Teams Call Hold Policy by using the Id of the file when you create or set a Teams Call Hold Policy. C:\> $content = ::ReadAllBytes('C:\tmp\customMoH1.mp3')Ĭ:\> $AudioFile = Import-CsOnlineAudioFile -FileName "customMoH1.mp3" -Content $content For other examples, see Import-CsOnlineAudioFile.
PLEASE HOLD THE LINE WINDOWS
You use the PowerShell cmdlet Import-CsOnlineAudioFile for this purpose.Īn example of uploading an MP3 audio file using Windows PowerShell 5.1 is shown below. The configuration of custom Music on Hold starts with uploading the audio file. To configure custom Music on Hold, use the PowerShell cmdlets New/Get/Set/Grant/Remove-CsTeamsCallHoldPolicy and Import/Get/Remove/Export-CsOnlineAudioFile in Teams PowerShell module 3.0.0 or later.įor supported audio formats and maximum file size, please see Import-CsOnlineAudioFileĮnsure that the Teams user has Music on hold for PSTN callers set to Enabled in the Teams calling policy.Ĭreate a Teams Call Hold policy referencing the custom audio file and assign it to the Teams user. To learn about the different ways that you can assign policies to users, see Assign policies to your users in Teams. You can assign a policy directly to users, either individually or at scale through a batch assignment (if supported for the policy type), or to a group that the users are members of (if supported for the policy type). Select Upload file to upload the custom music audio file.Īssign a custom call hold policy to users
Give the policy a name and a description. In the Teams admin center, go to Voice > Call hold policies. You can use the Teams admin center to configure custom music on hold for your users by creating or editing call hold policies.
PLEASE HOLD THE LINE LICENSE
Holders may include artists, actors, performers, musicians, songwriters, composers, record labels, music publishers, unions, guilds, rights societies, collective management organizations, and any other parties who own, control or license the music copyrights, sound effects, audio and other intellectual property rights. This may include intellectual property and other rights in any music, sound effects, audio, brands, names, and other content in the audio file from all relevant rights holders. You are responsible for independently clearing and securing all necessary rights and permissions to use any music or audio file with your Microsoft Teams service. The configuration is done using call hold policies. In addition to playing default music to callers, you can upload a custom audio file with music or other audio content and configure that audio file to be played to the caller.įor example a department or organization might want to play a custom announcement or custom music when external PSTN callers are put on hold. If a Teams user has a Teams calling policy with Music on Hold set to Disabled, then no music will be played when the Teams user places the call on hold. In the TeamsCallingPolicy, change the MusicOnHoldEnabledType parameter to Enabled and then grant that policy instance to one or more users. You can also configure Music on Hold by using the Teams PowerShell module. In the Music on hold for PSTN callers field select Enabled in the drop-down menu. On the Manage policies tab select one of the existing policies or create a new one. In the left navigation of the Teams admin center, go to Voice > Calling policies. These scenarios are not covered or controlled by the features mentioned in this article.
Note that callers can listen to Music on Hold in other scenarios as well for example, when they call into a Cloud Call Queue or when their call is parked by a Microsoft Teams user.
PLEASE HOLD THE LINE FREE
The default music supplied in Microsoft Teams call scenarios is free of any royalties payable by your organization. As the tenant administrator, you configure whether Music on Hold is available by creating a Teams calling policy and assigning the policy to the Teams user. The music that is played is either the default music provided by Microsoft or custom music that you upload and configure. When a Microsoft Teams user places an incoming call on hold, the caller can listen to selected music.
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